25-December-2025 Below you will find a collection of news published yesterday. This news consists of Microsoft’s Roadmap when it is updated it will be below with items. Then there will be a section with the message center, if there is anything new there, this will be automatically included. And it contains a piece from blogs that I follow myself and would like to share with you. If I miss something in the blogs that do have an RSS feed, please let me know.
This entire post was automated via Microsoft Flow
have fun reading!
Items from the MessageCenter in Microsoft 365
| Microsoft 365 Copilot for Service – Create case records from customer emails with one clickCategory:Power PlatformNummer:MC1204498Status:stayInformed | We are announcing the ability to create case records from customer emails within Outlook in Microsoft 365 Copilot for Service. This feature will reach general availability on January 1, 2026. How does this affect me? This feature provides the following functionality:
This message is for awareness, and no action is required. |
| Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management AgentCategory:Dynamics 365 AppsNummer:MC1204658Status:stayInformed | We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026. How does this affect me? Simulation helps admins understand how Case Management Agent would perform field prediction so that they can evaluate quality checks and make determinations about the enablement of this feature in production. Admins can choose historical case records or upload an Excel file containing email, chat, or voice transcripts, and view how Case Management Agent would have made field predictions based on the historical records or uploaded data. They can make changes to the Case Management Agent configuration, and quickly re-run simulation to check for improvements in prediction quality. What action do I need to take? This message is for awareness, and no action is required. |