01-February-2026 Below you will find a collection of news published yesterday. This news consists of Microsoft’s Roadmap when it is updated it will be below with items. Then there will be a section with the message center, if there is anything new there, this will be automatically included. And it contains a piece from blogs that I follow myself and would like to share with you. If I miss something in the blogs that do have an RSS feed, please let me know.
This entire post was automated via Microsoft Flow
have fun reading!
The blogs of this day are:
Items from the MessageCenter in Microsoft 365
| Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria ExtensibilityCategory:Dynamics 365 AppsNummer:MC1225428Status:stayInformed | We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation criteria that are used to measure quality across customer engagements. Every edit automatically creates a new criteria version, ensuring existing evaluations continue to run uninterrupted using the last known published version. All criteria versions are accessible through the Evaluation Criteria Versioning History tab, providing full visibility into how criteria have evolved over time. Supervisors can review prior versions, restore any version to make it the current one, or discard draft changes as needed. Supervisors can also run a simulation test to preview outcomes. This allows teams to validate changes, fine‑tune instructions, and verify expected outcomes before publishing updated criteria for live quality evaluations. What action do I need to take? This message is for awareness, and no action is required. |
| Dynamics 365 Contact Center – Quality Evaluation Agent evaluation criteria versioningCategory:Dynamics 365 AppsNummer:MC1225430Status:stayInformed | We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation criteria that are used to measure quality across customer engagements. Every edit automatically creates a new criteria version, ensuring existing evaluations continue to run uninterrupted using the last known published version. All criteria versions are accessible through the Evaluation Criteria Versioning History tab, providing full visibility into how criteria have evolved over time. Supervisors can review prior versions, restore any version to make it the current one, or discard draft changes as needed. Supervisors can also run a simulation test to preview outcomes. This allows teams to validate changes, fine‑tune instructions, and verify expected outcomes before publishing updated criteria for live quality evaluations. What action do I need to take? This message is for awareness, and no action is required. |
| Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria ExtensibilityCategory:Dynamics 365 AppsNummer:MC1225438Status:stayInformed | We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared foundation of quality and brand values across all customer engagements while empowering individual business units to tailor evaluations to their unique needs. This allows teams to evolve quality standards at scale while maintaining governance, consistency, and clear visibility into evaluation outcomes across the organization. Key capabilities of this feature include:
This message is for awareness, and no action is required. |
| Dynamics 365 Contact Center – Quality Evaluation Agent Evaluation Criteria ExtensibilityCategory:Dynamics 365 AppsNummer:MC1225441Status:stayInformed | We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared foundation of quality and brand values across all customer engagements while empowering individual business units to tailor evaluations to their unique needs. This allows teams to evolve quality standards at scale while maintaining governance, consistency, and clear visibility into evaluation outcomes across the organization. Key capabilities of this feature include:
This message is for awareness, and no action is required. |
| Dynamics 365 Customer Service – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteriaCategory:Dynamics 365 AppsNummer:MC1225451Status:stayInformed | We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to validate new or updated evaluation criteria using real customer engagement data and see predicted outcomes before rolling the criteria out broadly. With the following capabilities introduced with this feature, supervisors can simulate evaluation criteria on a controlled sample of real engagements, iterate quickly, then publish.
This message is for awareness, and no action is required. |
| Dynamics 365 Contact Center – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteriaCategory:Dynamics 365 AppsNummer:MC1225452Status:stayInformed | We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to validate new or updated evaluation criteria using real customer engagement data and see predicted outcomes before rolling the criteria out broadly. With the following capabilities introduced with this feature, supervisors can simulate evaluation criteria on a controlled sample of real engagements, iterate quickly, then publish.
This message is for awareness, and no action is required. |